Lightopia is committed to your complete satisfaction with all of your purchases. However, we do accept returns on most items (in new condition, uninstalled, with original packaging) within 30 days of receipt of your product unless otherwise noted. Please contact us directly for a Return Authorization number. You are responsible for shipping or returning the item back to us and we will credit your account upon inspection of the product back to our warehouse, less original outbound shipping fees. This also includes orders that are cancelled after they have shipped and before they arrive to you. In the event that an order was cancelled after it has shipped and before it arrives to you, you may refuse the shipment and the shipping fees for the refused shipment will be deducted from your refund or you may receive the shipment and ship it back yourself if you believe you can ship it for cheaper. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RA#.
All Open Box, Floor Sample Display, and Clearance sales are final. Custom orders are non-returnable final sale per our custom order confirmation form. Please note that due to customs, shipping and duty fees, we are unable to accept returns on any International orders. All orders shipped International are final sale.
Upon receipt of your order we start processing immediately. This means that changes or cancellations are not always possible. Special orders and custom orders cannot be cancelled. We do understand that sometimes you may ask us to try. In this case, contact Customer Support to make a request for a change or cancellation. Orders cancelled after shipping will incur some shipping fees. We will make our best efforts to accommodate the requested change.
Unfortunately, fragile items are sometimes damaged in shipping. If by some chance, your item arrives damaged, please contact our Customer Service team. We will arrange a prompt replacement of the item. We ask that you fully inspect all products immediately upon delivery receipt and furnish photos of any product that is damaged along with the packaging.
Products with factory defects, missing parts, or not operating properly are handled quickly to get replaced. We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. Please contact our Customer Support team to resolve issues. Problems must be reported within 30 days or receiving your order.